Page 34 - Annual Report 2016_17

4.4. SOUL Software Sold and Upgraded for Existing Users
H G Hosamani, Scientist C (LS)
Hema Cholin, STO (LS)
Vijaykumar Shrimali , STA (CS)
Nabila Shaikh, Project Officer (CS)

100
90
80
70
60

50 93
40
30 Sales (Apr-2016 to Mar-2017)
20 32
10 6 3
0
Full Edition Limited Full Edition Limited
Edition Edition

New Purchase Up gradation

Fig. 14: SOUL 2.0 Software Sold and Upgraded for Existing Users

As depicted in Figure 14, a total number of 134 copies of SOUL Software were sold during the year under
report including 125 copies that were sold out to new users and 9 copies that were offered free-of-cost to
the users of SOUL 1.0. These 134 copies of SOUL Software included 96 copies of Limited Edition
(including 3 copies given free) and 38 copies of Full Edition (including 6 copies given free).

4.5. SOUL Support Services

4.5.1. SOUL Support Cell at INFLIBNET Centre

SOUL Support Cell is a joint activity of Software Development Group & Human Resource Development
Group. The SOUL Support Cell helps in handling queries and troubleshooting pertaining to SOUL
software, its installation and usage for a user base of 3,352 across the country as per the details given in
Appendix VI. The SOUL Support Cell coordinates with the SOUL users and SOUL developers for

resolving queries regarding SOUL software and customization issues raised by them. The SOUL
Support Cell consists of staff members with library and computer science background. The tools used for
handling queries are mentioned below and depicted in Figure 15.

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